Privacy Policy

Last updated: 2026

One Planner ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and safeguard your information when you use our website, mobile application, and related services ("Services").

1. Information We Collect

We may collect the following categories of information:

• Personal Information: name, email address, login credentials
• Account Data: subscription status, usage activity, preferences
• Device & Technical Data: IP address, device type, browser/app version
• AI Interaction Data: inputs, prompts, and generated outputs
• Payment Data: handled securely by Stripe (we do NOT store card details)

2. How We Use Your Information

We use your data to:

• Provide and operate the Services
• Manage subscriptions and payments
• Deliver AI-powered features and insights
• Improve product performance and user experience
• Detect fraud, abuse, or misuse
• Communicate important updates and service notifications

3. AI & Automated Processing

One Planner includes AI-powered features. By using the Service:

• You acknowledge that AI outputs are generated automatically and may not always be accurate
• AI responses are provided for informational purposes only and should not be relied upon as professional advice
• We may process your inputs to improve system performance and safety
• We do NOT guarantee accuracy, completeness, or suitability of AI-generated content

4. Payments & Subscriptions

• Payments are processed by Stripe
• We do not store your card or billing details
• Subscription status is stored in our system to manage access
• If your subscription becomes inactive, access to paid features may be restricted

5. Data Storage & Security

Your data is stored using secure infrastructure (e.g., Firebase). We implement reasonable technical and organizational measures to protect your data.

However, no system is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your data only as long as necessary to:

• Provide the Service
• Comply with legal obligations
• Resolve disputes and enforce agreements

You may request deletion of your account at any time.

7. Your Rights (GDPR)

If you are located in the UK, EU, or similar jurisdictions, you have rights including:

• Access your personal data
• Correct inaccurate data
• Request deletion ("Right to be forgotten")
• Restrict or object to processing
• Data portability

To exercise these rights, contact us at the email below.

8. Third-Party Services

We rely on trusted third-party providers:

• Firebase (authentication & database)
• Stripe (payments & billing)

These providers process data according to their own privacy policies.

9. Children’s Privacy

Our Services are not intended for users under the age of 13 (or equivalent minimum age in your jurisdiction). We do not knowingly collect data from children.

10. Apple App Store Compliance

If you use our iOS application:

• Apple may collect and process data under its own policies
• In-app purchases are handled via Apple where applicable
• You agree to Apple’s standard terms when using the app

11. Limitation of Liability

To the maximum extent permitted by law:

• We are not liable for any indirect or consequential damages
• We are not responsible for decisions made based on AI outputs
• Use of the Service is at your own risk

12. Changes to This Policy

We may update this Privacy Policy at any time. Continued use of the Service after updates constitutes acceptance of the revised policy.

13. Contact

For questions or requests regarding your data:

support@getoneplanner.com